Terms of Service

1. Acceptance of Terms

By accessing or using Skillhalla (the "Platform"), you agree to be legally bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. We reserve the right to modify these terms. Material changes will be communicated to you via email or platform notification; non-material changes will be effective upon posting on the Platform. Continued use of the Platform after modifications become effective constitutes acceptance of the updated terms.

2. Service Description

Skillhalla is a digital goods marketplace focused on AI skill packages (SKILLs). Creators can publish and sell digital skill packages on the Platform, and users can browse, purchase, and download such content. The Platform provides digital goods display, transaction, delivery, and balance management services.

3. Account Registration & Security

You must register an account to use the Platform's purchase, publishing, and download features. You agree to:

• Provide accurate, complete, and up-to-date registration information
• Maintain the security of your account and be responsible for all activities under your account
• Not transfer your account to any other person
• Immediately notify us of any unauthorized use of your account

We reserve the right to suspend or terminate accounts for: (a) violation of these terms, (b) providing false information, (c) engaging in fraudulent or illegal activities, (d) extended inactivity.

4. Intellectual Property

Creators retain copyright and ownership of the content they publish. By publishing content on Skillhalla, creators grant the Platform a non-exclusive license to display, promote, and distribute that content.

Users who purchase a skill package receive a perpetual, personal-use license, defined as follows:

• Personal & internal business use: you may use the skill package for personal projects or internal business purposes within your organization
• Modification: you may modify the skill package content for your own use, but may not distribute modified versions
• No resale or redistribution: without the creator's express authorization, you may not resell, redistribute, sublicense, or use the skill package as part of a commercial service
• No claim of authorship: you may not claim the skill package as your own original work
• For team or enterprise licensing (multi-user), please contact the creator directly to obtain the appropriate license

The Platform name "Skillhalla", logo, and website design are proprietary intellectual property of the Platform and may not be used without permission.

5. Payment & Refunds

5.1 Payment Processing

The Platform processes payments through third-party Merchants of Record (MoR), currently Creem (creem.io), and may add other payment service providers in the future. The MoR is the legal seller for transactions, responsible for payment processing, tax calculation and remittance, compliance, and refund handling. We do not directly store your credit card or payment information. The Platform operates in US Dollars (USD). Users add USD balance to their account, which can then be used to purchase digital goods on the Platform.

5.2 EU Right of Withdrawal (14-Day Cooling-Off)

Under the EU Consumer Rights Directive (2011/83/EU), consumers residing in the European Union generally have the right to withdraw from a distance contract within 14 days without giving any reason. However, please note: for digital content not supplied on a tangible medium (such as skill package zip files), the right of withdrawal does not apply if you have given your express consent to the immediate performance and acknowledged that you will lose your right of withdrawal. By clicking "Buy" or "Download", you: (a) expressly request immediate performance of the contract (immediate access to the download), and (b) acknowledge that you will thereby lose your 14-day right of withdrawal.

5.3 Refund Policy

Subject to the EU statutory withdrawal right described above, our refund policy for digital goods is as follows:

• Downloaded file is corrupted or cannot be opened: full refund upon verification
• Product content materially differs from its description: refund upon review
• Duplicate charge: excess amount automatically refunded

Refund requests will be reviewed within 3-5 business days. Once approved, refunds are issued to your original payment method. The time for funds to appear in your account depends on your bank or payment provider (typically 5-10 business days). Please send refund requests to support@skillhalla.com with your order number and reason for refund.

6. Creator Earnings

Creators earn revenue from skill package sales on the Platform. The platform commission is 20% (creators receive 80%). Earnings are credited to the creator's USD balance, and creators can request withdrawal. Withdrawal processing typically takes 3-7 business days. Creators are responsible for complying with tax regulations in their country/region of residence, including declaring and paying applicable taxes.

7. User Conduct

When using Skillhalla, you agree not to engage in the following:

• Upload malware, viruses, or any harmful code
• Publish content that infringes on others' intellectual property rights
• Publish content that is illegal, defamatory, harassing, pornographic, or discriminatory
• Attempt unauthorized access to other users' accounts or Platform systems
• Use automated tools to scrape Platform content at scale
• Engage in any activity that may interfere with the proper functioning of the Platform

8. Content Moderation

The Platform uses a two-tier moderation system (L1 automated review + L2 manual review) to check uploaded content for security, compliance, and quality. We reserve the right, at our sole discretion, to reject, remove, or delist any content, including but not limited to content that violates these terms, infringes on third-party rights, or is otherwise deemed inappropriate.

For the complete rules on acceptable use, please see our Acceptable Use Policy.

9. Disclaimer of Warranties

The Skillhalla Platform is provided on an "as is" basis without any express or implied warranties. We do not warrant that: (a) the Platform will be uninterrupted or error-free, (b) content on the Platform is accurate, complete, or reliable, (c) the quality or suitability of any skill package meets your specific needs. Your use of the Platform and download of any content is at your own risk.

10. Limitation of Liability

To the maximum extent permitted by law, Skillhalla and its operators shall not be liable for any indirect, incidental, special, exemplary, or consequential damages arising from or relating to the use of or inability to use the Platform, including but not limited to loss of profits, data, or goodwill. In any event, the Platform's total liability for any claim shall not exceed the amount you paid to the Platform in the 12 months preceding the claim.

Nothing in these terms limits or excludes liability for: (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, (c) any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Skillhalla and its affiliates from any claims or demands arising from: (a) content you publish, (b) your violation of these terms, (c) your infringement of others' rights, (d) your violation of applicable laws.

12. Termination

You may delete your account at any time via the account settings page. We reserve the right to terminate or suspend your account for: (a) violation of these terms, (b) as required by law or law enforcement, (c) discontinuation of the Platform. Upon termination, your purchased content may remain accessible via download records (where applicable), but you will lose the ability to publish new content and earn revenue.

13. Governing Law & Dispute Resolution

These terms shall be governed by the laws of Singapore, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence. In particular, if you are an EU consumer, you retain the protections granted by EU consumer protection law, which are not affected by this choice of governing law.

Disputes shall be resolved through the following tiers:

• Tier 1 — Amicable negotiation: the parties shall first attempt to resolve the dispute through amicable negotiation. Please contact support@skillhalla.com.
• Tier 2 — Mediation: if negotiation fails, the parties may agree to submit the dispute to mediation.
• Tier 3 — Arbitration: if mediation fails, the dispute shall be submitted to the Singapore International Arbitration Centre (SIAC) for arbitration in accordance with its rules, with the seat of arbitration in Singapore and the language of arbitration in English.

Important: as a consumer, you always retain the right to bring proceedings in the competent courts of your place of residence. The arbitration clause above does not deprive you of this right.

14. Copyright Complaints

If you believe that content on the Platform infringes your copyright, please send a written notice to our copyright agent containing: (a) a description of the copyrighted work and proof of ownership, (b) the URL of the allegedly infringing content on the Platform, (c) your contact information (name, address, phone, email), (d) a statement that you have a good faith belief that the use is not authorized by the copyright owner, (e) a statement that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf. Please send to support@skillhalla.com. We will process valid notices within 48 hours of receipt.

15. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: support@skillhalla.com

Website: https://skillhalla.com